PBXes » English » Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups » Digital receptionnist menu option 2 not working
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opf
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Registration Date: 08.07.2009
Posts: 8

Achtung Digital receptionnist menu option 2 and 7 not working Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Since a few days, the option 2 and 7 in the digital receptionnist menu produces an error "Invalid option" even though the option exists in the menu option links to an registered extension.

I have tested


  • calling the extension directly -> workng
  • configuring the same extension on a different menu option --> working
  • deleting and recreating the menu -> no change
  • tested all other positions with the same extension from 1 to 9 in the menu configuration -> working, except 2 and 7


The log shows the DTMF command is recognized, but what happens after is a mystery:

Here is the log

Jun 29 10:47:09 VERBOSE[18293] logger.c: -- Playing 'custom/menu_collaborateurs' (language 'fr')
Jun 29 10:47:14 VERBOSE[46392] logger.c: * DTMF-relay event received: 2
Jun 29 10:47:17 VERBOSE[18293] logger.c: -- Playing 'invalid' (language 'fr')


Please help !!!

This post has been edited 1 time(s), it was last edited by opf on 29.06.2020 at 11:35.

29.06.2020 11:03 opf is offline Search for Posts by opf Add opf to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4546

RE: Digital receptionnist menu option 2 not working Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Thanks for the detailed description of your issue.

Your digital receptionist contains the following menu:
Menu #9: menu_collaborateurs

Appeler 1 appeler l'extension #206
Appeler 3 appeler l'extension #205
Appeler 4 appeler l'extension #207
Appeler 5 appelle le groupe #3
Appeler 6 appeler l'extension #208
Appeler 8 appeler l'extension #203
Appeler t appelle le groupe #1

There are no options 2 and 7. Did you see that?

30.06.2020 11:12 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
opf
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Registration Date: 08.07.2009
Posts: 8

RE: Digital receptionnist menu option 2 not working Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Thanks for your reply.

Zitat:
Originally posted by i-p
There are no options 2 and 7. Did you see that?


I have moved the extensions that were at #2 and #7 to other options as a dirty temporary fix, but the problem remains if we add any extension to options #2 or #7.

This post has been edited 1 time(s), it was last edited by opf on 08.07.2020 at 09:49.

08.07.2020 09:49 opf is offline Search for Posts by opf Add opf to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4546

RE: Digital receptionnist menu option 2 not working Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Please add the options again. You can have the same destinations for multiple options. As soon as they are back in, we can look into it.

08.07.2020 16:08 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
opf
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Registration Date: 08.07.2009
Posts: 8

RE: Digital receptionnist menu option 2 not working Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I just added the options #2 and #7 and made a test; today it's working all good, I can ring the extensions. I don't know what happened the other day...

08.07.2020 16:13 opf is offline Search for Posts by opf Add opf to your Buddy List
 
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